The White Glove charge will stand, and is not eligible for refund. If the item is no longer wanted, return can be arranged by calling for a Return Authorization return shipping and the restocking fee will be assessed.Once the order ships, White Glove delivery cannot be removed, and the order cannot be cancelled.White Glove delivery can add 10 business days to the delivery of your order.Please note that orders could arrive in multiple packages. Territories, APO/FPO or other international addresses. These items will only have Standard Ground or Ship to Store available. Some items cannot be shipped using Second Day or Next Day due to size, weight, hazardous materials and delivery address. Business days do not include weekends and there is no weekend delivery for any shipping method. The following shipping methods are available, Standard Ground (5–7 business days), Ship to Store (5-7 business days), Second Day (2 business days) and Next Day (1 business day). If packages are refused at the point of delivery, you will be responsible for the return shipping.These Specials are non-returnable and do not include any in-home service. Open Box Specials are new products that were ordered incorrectly or may have slight imperfections. Custom-built lift chairs, including those with upgraded fabrics, heat and massage, PowerPillow, footrest extension or left-hand control options are non-returnable.įor hygienic reasons, the following products are non-returnable:.Invacare 9000 series reclining wheelchairs.Built to order items / Custom wheelchairs.Sorry, No Returns There are certain products that are custom-made by the manufacturer and are non-returnable. Geri chairs (Winco Geri chairs are non-returnable).Wheelchair accessories (bags, ramps & attachments).Standard / Lightweight / Heavy-Duty manual wheelchairs.Returns may not be sent to our corporate address.ġ0% to 30% Restocking Fee There is a 10% to 30% restocking fee on all: Please call us at 1-80 (Monday - Friday 9am to 5pm EST) or you can email us at to obtain a return authorization number and a return address. You must have a return authorization number to qualify for a return: Cancelation of custom or premade orders have a 20% restocking fee, if canceled after 24 hours.Unfortunately, delivery service fees, including Next-Day and Overnight shipping fees, Inside Delivery, White Glove Delivery and Tech Set-Up are not refundable.(45 days for Invacare products, 14 days for Karman Healthcare products, and 10 days for all Nuprodx products) Return shipping costs are the responsibility of the customer.Indications of use include, but are not limited to: Cracks, scratches, dirty tires, pet hair or other household dirt, wear to seats and armrests, damage to charging ports, scratches to the frame, or scratches on remote controls The item must be in new, unused condition, and in the original box and packaging.2 Insert two AAA batteries into the compartment. To qualify for a return please note the following: When the battery indicator is blinking, replace the batteries. If you are not 100% satisfied with your product, we offer a 30-day refund with a 10% to 30% restocking fee for most items (see below).
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